Instructions:

1. Please complete the Technical Support Request Form below. Accurate information could help us address your request quickly; incorrect information could result in delays of the process.

2. Please be sure to give a clear and specific description for the technical issues.

3. Check “Non-Warranty Repair” where applicable (see below).

4. Upon completing this form, an email will be sent to you as a confirmation that your requested is received by our Technical Support team.

5. A Technical Support team member will contact you and provide further instruction.

Your Details
Please let us know about your product
  1. [group Fixed_Camera]

  2. Can you remotely access the device?
    YesNo
  3. [/group]
    [group Mobile_items]

  4. Does the Processor power up and can you hear the fan running?
    YesNo/Unknown
  5. [/group]
    [group BOSS]

  6. Have there been any new agency changes (Ex. New Server, New Antivirus, New Firewall, etc)?
    YesNo
  7. If YES, please add details
  8. [/group]
    [group PAGIS]

  9. Does the Processor power up and can you hear the fan running?
    YesNo
  10. When you login to PAGIS, what does the initial screen look like?
    White boxesOnly gray backgroundN/A – I can’t login to PAGIS
    [/group]
    [group Other]

  11. Please add details
  12. [/group]

  13. Warranty Status
    Warranty RepairNon-Warranty Repair

* Required